Limited Warranty

Hotel Safes Canada Limited Warranty

Our hotel safes carry a warranty on mechanical defects for a period of five (5) years from the original purchase. This warranty is limited to the repair or replacement of the safes or parts that have failed under normal use (determined by Hotel Safes Canada).

This Limited Warranty does not include batteries or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a HSC Authorized Service Representative.

In order to obtain service under warranty, the damaged part must be returned freight prepaid by the end user/ purchaser to a HSC Authorized Service Center, with the return authorization number that they have obtained previously by calling at 1-855-363-2221, together with your proof of purchase in the form of an original invoice.

This warranty is only valid for the original purchaser and cannot be transferred.

Replacement parts will be returned freight collect to the end user/ purchaser.

NOTE: A VALID UPS, PUROLATOR, or FEDEX account number is necessary for parts delivery.